Terms and conditions

Please read the terms and conditions carefully, if you continue to use and browser this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sea Treats relationship with you in relation to this website. Before proceeding with an online order, you will be required to show you have read and understood the terms and conditions by clicking on the "I accept" button, you will be required to do this every time you place an order.  If you disagree with any part of these terms and conditions, please do not use or register for use on our website.

Ownership and Intellectual Property

The term Sea Treats or ‘us’ or ‘we’ refers to the owner of the website, a company Tower Pet Products UK Limited, registered in England and Wales under company number 06828545. Our registered office is Unit 17, Grimsby Seafood Village, Wickham Road, Grimsby Fish Docks, Grimsby, DN31 3SX.

The website and/or any and/or all of the content on the website is either own by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All trademarks reproduced in this website which are not the property of, or licensed to us are acknowledged on the website and are included with the permission of the owner of the rights. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may download or print a single copy of each piece of material contained on the Website for your own personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

No licence is granted to you in these Terms and Conditions to use any trade mark whether registered or unregistered of either Sea Treats and/or its group of companies.

Your Account

You are responsible for keeping your password secure, by maintaining the confidentiality of your account and your password and restricting access to your computer to prevent unauthorised access to your account. By using or/and registering use, you agree to accept responsibility for all activities that occur under your account. We will never ask for your password via email or any other means and any attempt of this should be treated as suspicious. Please inform us immediately if any attempt to obtain your password has been made.

You must ensure the details you provide on the website at either registration or any other time are complete and correct. Also, inform us immediately of any change to your personal information, to update your personal details go to ‘My Account’ and update your details.

Website information and availability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

We endeavour to keep the ingredient and nutrition information up to date, there may be instances where a recipe is changed and is not reflected on the products page. Please always refer to the products packaging upon delivery of your order for the most accurate product information. Or if you have any queries about product ingredients and nutritional information contact us on sales@seatreats.co.uk or 01472 867170.

Where possible we have provided information if any of our products are potentially unsuitable for a breed. However, each pet is individual and unique, while a product may generally be suitable for a certain breed, it may not be suitable for an individual pet. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Promotions, vouchers and competitions

Occasionally we may offer promotions, vouchers and competitions on the website or on other media networks, each shall be subject to its own terms and will be subject to availability at all time. Your statutory rights are not affected.

Discounts, vouchers, promotional discounts and loyalty rewards offered by Mariners Choice are only valid on Mariners Choice website, unless otherwise stated.

Limitations

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Right to suspend or cancel your registration

We have the right to suspend or cancel your registration on our website if your breach any of your obligations under these terms and conditions. We may restrict or immediately prevent your access.

Ordering Goods

When you submit on online order you will receive a confirmation email, if you wish to change or cancel an order once it has been placed contact our sales team by contacting us on sales@seatreats.co.uk or telephone us on 01472 867170 within 24 hours. Provided the processing has not yet started, our sales team will be able to change or cancel the order. If your products have already been dispatched or delivered, then you will need to follow our returns procedure.

Where the purchaser has used a promotional code or discounted price of their order, the order is subject to verification the code has been personally issued to you, in the event it has not, the price of the order will be adjusted. Refunds for products purchased under a promotion will be made on the promotional price. Your statutory rights are not affected.

Pricing

The price of our products are as quoted on the website, except in instances of obvious error, we reserve the right to cancel or not to fulfil any order in relation to inaccurate pricing. If we do discover an error in our prices we will contact you with the correct information, at this point you may confirm or cancel your order.

The price of our products may be subject to change at any time, these changes will not affect order which have already been dispatched.

Payments for goods will be taken from either your credit or debit card at the time we receive your order. We will refund any payment of an order that is not accepted.

Prices outlined on the website are all inclusive of VAT and deliver changes are indicated throughout the website and on the ‘delivery’ page.

Consumer rights

To change or cancel an order once it has been placed contact our sales team immediately by contacting us on sales@seatreats.co.uk or telephone us on 01472 867170 between 9am and 5pm Monday – Thursday, and 9am – 4pm Friday. You will be required to quote the order number and the date the order was placed.

Provided the processing has not yet started, our sales team will be able to cancel the order. If your products have already been dispatched or delivered, then you will need to follow our returns procedure.

Refunds policy

Should you wish to make a return, we will be happy to refund or replace a product. We must be notified of all returns by email or telephone within 14 days of the delivery of the product. When an order is returned due to no fault of Sea Treats, we reserve the right to retain the cost of the delivery.

If the product returned is not in a fully resalable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount.  This does not affect your statutory right.

In the event of a product being faulty, damaged or different from the description, we will refund the order including the original delivery charges.We will be pleased to arrange to either refund or replace the product at the discretion of the customer

Unless otherwise agreed the refund will be made using the original payment method.

Other

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


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